Man with Van Becontree Privacy Policy
This Privacy Policy explains how Man with Van Becontree collects, uses, stores and protects personal data relating to its customers and potential customers in the Becontree area. It also explains the rights you have under applicable data protection laws, including the UK General Data Protection Regulation and related legislation. This Privacy Policy applies to all Man with Van Becontree customers and service users in the Becontree area, whether you contact us online, by phone, or in person.
Who this Privacy Policy applies to
This Privacy Policy covers personal data processed about individuals who use or enquire about Man with Van Becontree services, including residential customers, business customers, and any person acting on their behalf. By providing your personal data to us or using our services, you acknowledge that you have read and understood this Privacy Policy.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:
Contact details: name, address, pick-up and delivery addresses, billing address, and other location details necessary for providing our services.
Communication details: information you provide when you contact us to request a quote, make a booking, give feedback, or raise a query or complaint. This may include your name and other information you disclose in your message or during calls.
Booking and service information: details of moves or transport services you book, dates and times of jobs, descriptions of items to be moved, access details, special instructions, and any photographs provided to plan the work.
Payment and billing information: details necessary to process your payment and issue invoices or receipts, such as billing address and payment status. We do not store full payment card details if payment is made using third-party payment processors.
Technical and usage data: when you visit our website or online pages, we may collect limited technical data such as your IP address, browser type, and pages visited, where this is necessary for the operation and security of the website or for basic analytics.
Marketing preferences: your preferences about receiving updates or marketing communications from us, where you have given consent or where we are otherwise permitted to contact you.
Lawful bases for processing your data
We only process your personal data where we have a lawful basis under data protection laws. Depending on the circumstances, we rely on the following lawful bases:
Contract: where processing your personal data is necessary to enter into or perform a contract with you, such as when we provide removal or transport services, give you a quote, manage bookings, or handle payments.
Legal obligation: where we must process certain personal data to comply with legal or regulatory obligations, for example for accounting, tax, or record-keeping requirements.
Legitimate interests: where processing is necessary for our legitimate business interests and these are not overridden by your rights and interests. This may include managing our operations, ensuring the security of our services, preventing fraud, improving our services, and responding to customer queries.
Consent: where you have given clear consent for specific processing activities, for example, receiving certain types of marketing communications. You can withdraw your consent at any time, although this will not affect processing carried out before withdrawal.
How we use your personal data
We use your personal data for the following purposes:
To provide our services: including arranging and performing removals and transport services, planning routes, confirming bookings, managing schedules, and communicating with you about your job.
To respond to enquiries: providing quotes, answering messages and calls, and offering information about our services in the Becontree area.
To manage customer relationships: handling feedback, resolving complaints, maintaining service records, and improving the quality of our services.
To process payments and accounting: preparing invoices, processing payments through secure payment processors, and maintaining accounting records.
To operate and secure our website: monitoring usage for performance and security, and carrying out basic analytics to understand how our services are used.
To send marketing communications: where permitted by law or where you have provided consent, we may send information about our services, offers, or updates. You can opt out of marketing communications at any time.
Data sharing and processors
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors are only allowed to use your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. We take steps to ensure processors keep your data secure and confidential.
Categories of processors we may use include:
Payment service providers: to process payments securely and protect against fraud.
IT and hosting providers: to host our website, email, and data storage systems, and to support the technical operation of our services.
Communication service providers: to help us send service-related messages, such as booking confirmations and updates.
Professional advisers: such as accountants or legal advisers, where necessary for our legitimate business needs and legal compliance.
We may also share personal data where required by law or regulation, or where it is necessary to establish, exercise, or defend legal claims.
International data transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place for international transfers of personal data, in accordance with data protection laws. This may include using standard contractual clauses or ensuring that the recipient is covered by an adequacy decision.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The specific retention period will depend on the type of data and the context in which it is processed.
Service and booking records are generally retained for a period that allows us to manage our relationship with you, respond to any queries or complaints, and meet our legal and accounting obligations.
Financial and transaction records are kept for the minimum period required under tax and accounting laws.
Marketing data is retained for as long as you remain subscribed or engaged with our communications, or until you withdraw your consent or object to further marketing.
After the relevant retention period has ended, we will either securely delete or anonymise your personal data so that it can no longer be linked to you.
How we protect your data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures may include restricted access to systems, secure storage, encryption or pseudonymisation where appropriate, and staff awareness of data protection responsibilities. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.
Your data protection rights
Under data protection laws, you have certain rights regarding your personal data. These rights include:
Right of access: you can request confirmation of whether we hold personal data about you and obtain a copy of that data, along with information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: you can request that we restrict the processing of your personal data in specific situations, such as while we verify the accuracy of the data or consider an objection.
Right to object: you can object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, including for direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds or where the processing is required for legal claims.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format, and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe your data protection rights have been infringed. We encourage you to contact us first so we can address any concerns.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer in the Becontree area. Any changes will take effect from the date the updated Privacy Policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
