Man with Van Becontree Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Becontree provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Becontree, the provider of removal and related services.

1.2 "Customer" means the individual, company or organisation that requests or uses the services of the Company.

1.3 "Services" means any transportation, loading, unloading, packing, furniture dismantling or reassembly, waste removal, or associated services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.

1.5 "Goods" means all items, belongings, furniture, boxes and effects which are the subject of the Services.

1.6 "Working Day" means any day other than a Saturday, Sunday or public holiday in England.

2. Scope of Services

2.1 The Company provides man and van services, household and office removals, small to medium moves, and related transport within the United Kingdom. Services are subject to availability and vehicle capacity.

2.2 The Company may agree to provide additional services such as packing, dismantling and reassembling furniture, or handling bulky or heavy items, subject to prior agreement and additional charges.

2.3 The Company reserves the right to refuse to carry any Goods that it reasonably believes are hazardous, illegal, unsafe, or not properly described at the time of booking.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted booking channels. The Customer must provide accurate and complete information, including collection and delivery addresses, dates, times, access details, parking restrictions, and a clear description and approximate volume of the Goods.

3.2 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to adjust the price if the information provided is incomplete, inaccurate, or if the scope of work changes on the day of the move.

3.3 A booking is only confirmed once the Customer has accepted the quotation and, where required, paid any deposit specified by the Company. Until confirmation, any dates and times remain provisional and subject to availability.

3.4 The Customer is responsible for checking all booking details. Any errors must be notified to the Company as soon as possible and in any event prior to the scheduled service date.

4. Quotation and Pricing

4.1 Unless otherwise stated in writing, quotations are estimates based on the information supplied and are valid for a limited time as specified by the Company. If no period is specified, quotations are valid for 30 days.

4.2 Quotations generally include the use of a vehicle and driver, fuel, and standard labour during normal working hours. Additional charges may apply for:

(a) Additional staff;

(b) Moves outside normal working hours;

(d) Waiting time due to delays outside the Company’s control;

(e) Extra services requested on the day of the move.

4.3 The Company may charge on an hourly rate or fixed price basis as specified in the quotation. Where hourly rates apply, charges will commence from the time the Vehicle arrives at the agreed collection address and will continue until completion of the Services.

5. Payments

5.1 The Customer agrees to pay all charges due for the Services in accordance with the payment terms set out in the quotation or as otherwise agreed in writing.

5.2 The Company may require a deposit or full prepayment to secure a booking. Any balance is payable immediately on completion of the Services, unless otherwise agreed.

5.3 Payment must be made by one of the methods accepted by the Company at the time of booking or service. The Company is not obliged to accept cheques or payment methods not previously agreed.

5.4 Time for payment is of the essence. If the Customer fails to pay any amount due on the due date, the Company may charge interest on the overdue sum at the statutory rate and may suspend or cancel further Services.

5.5 The Customer is responsible for any bank charges, card fees or payment processing fees that may arise in connection with payment for the Services.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company during normal working hours.

6.2 If the Customer cancels more than 7 Working Days before the scheduled service date, any deposit paid may be refunded at the Company’s discretion, less any reasonable administration costs.

6.3 If the Customer cancels between 2 and 7 Working Days before the scheduled service date, the Company may retain all or part of any deposit and may charge up to 50 percent of the quoted price.

6.4 If the Customer cancels less than 2 Working Days before the scheduled service date, or fails to be present at the agreed collection address, the Company may charge up to 100 percent of the quoted price.

6.5 Where the Customer requests significant changes to the booking, such as different dates, times, or locations, the Company will endeavour to accommodate these but cannot guarantee availability. Changes may result in a revised quotation or additional charges.

6.6 The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures, or compliance with the law. In such cases, the Company will seek to offer an alternative date or a refund of any sums paid for Services not provided.

7. Customer Responsibilities

7.1 The Customer must ensure that:

(a) All Goods are properly packed, secured and ready for transport, unless packing services have been specifically included.

(b) All fragile items are clearly marked and suitably protected.

(c) There is adequate and safe access to the collection and delivery addresses, including access for the Vehicle and sufficient space for loading and unloading.

(d) Any necessary parking permits or permissions are obtained in advance, unless otherwise agreed.

7.2 The Customer must be present, or ensure that an authorised representative is present, at both collection and delivery addresses to direct the Company’s staff and sign relevant documentation.

7.3 The Customer is responsible for securing all valuables, important documents, cash, jewellery and other high value items. The Company recommends that such items are transported personally by the Customer.

7.4 The Customer must not ask the Company to transport any hazardous, illegal, perishable, live, or otherwise prohibited items, including but not limited to explosives, flammable materials, drugs, weapons, animals, or food items likely to spoil.

8. Company Responsibilities

8.1 The Company will exercise reasonable skill and care in providing the Services and will take reasonable steps to protect the Customer’s Goods during loading, transport and unloading.

8.2 The Company will endeavour to adhere to agreed dates and times, but any times given for arrival or completion are estimates only and are not guaranteed.

8.3 The Company reserves the right to use such route and method of transport as it considers appropriate, taking into account safety, efficiency and legal requirements.

9. Liability and Limits

9.1 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited as set out in this clause.

9.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to properly pack or protect Goods, unless packing has been carried out by the Company;

(b) Loss or damage to Goods that are inherently fragile or have a defective design or construction;

(c) Loss or damage to cash, jewellery, watches, precious metals, stones, securities, important documents or other items of exceptional value, unless specifically agreed in writing and declared in advance;

(d) Loss or damage caused by fire, flood, storm, acts of God, war, terrorism, civil unrest or other events beyond the Company’s reasonable control;

(e) Loss of profit, loss of use, consequential or indirect losses.

9.3 The Company’s total liability for loss of or damage to Goods shall not exceed a reasonable replacement value for the affected item or items and may be subject to an overall cap as set out in the quotation or any separate written agreement.

9.4 The Customer must inspect the Goods and the premises as soon as reasonably possible after completion of the Services and notify the Company in writing of any loss or damage within 48 hours. The Company is not obliged to consider any claims made outside this period.

9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be limited or excluded.

10. Waste and Rubbish Removal Regulations

10.1 Where the Company agrees to remove waste, unwanted items or rubbish, such services will be carried out in compliance with applicable waste management and environmental regulations in the United Kingdom.

10.2 The Customer must accurately describe the type and quantity of waste to be removed. The Company is not obliged to remove hazardous or controlled waste, including but not limited to chemicals, asbestos, clinical waste, or electrical items subject to specific disposal rules, unless expressly agreed and lawfully permitted.

10.3 The Customer confirms that it has the right to dispose of any items presented as waste and will indemnify the Company against any claims arising from unlawful disposal or lack of title.

10.4 The Company will dispose of waste using authorised facilities and in accordance with legal requirements. The Customer agrees that once waste has been collected by the Company, it becomes the responsibility of the Company or its authorised waste partners for the purposes of disposal.

11. Delays and Waiting Time

11.1 The Customer must ensure that the Company’s staff can commence work at the agreed time. Delays caused by the Customer, including issues with keys, access, packing not being completed, or payment not being made, may result in additional waiting time charges.

11.2 If delays occur due to circumstances outside the Company’s control, including but not limited to traffic, accidents, road closures or adverse weather, the Company shall not be liable for any resulting loss or inconvenience to the Customer. Additional time spent may be chargeable in accordance with the agreed rates.

12. Insurance

12.1 The Company maintains appropriate insurance cover for its activities in accordance with legal requirements and industry standards.

12.2 The Customer is advised to arrange separate insurance for high value or particularly fragile items, or where the value of the Goods exceeds the Company’s stated liability limits.

13. Complaints and Dispute Resolution

13.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise the issue with the Company as soon as possible, providing full details of the complaint.

13.2 The Company will investigate any complaint and respond within a reasonable time. The Customer agrees to give the Company a fair opportunity to resolve the matter before taking further action.

13.3 If a dispute cannot be resolved amicably, either party may seek to resolve the matter through mediation or through the courts of England and Wales, as appropriate.

14. Data Protection and Privacy

14.1 The Company will process personal data provided by the Customer in accordance with applicable data protection legislation in the United Kingdom.

14.2 Personal data may be used for the purposes of administering bookings, providing the Services, handling payments, and dealing with queries or complaints.

14.3 The Company may retain records of bookings and transactions as required by law and for legitimate business purposes.

15. Subcontracting

15.1 The Company may, at its discretion, use subcontractors or agents to perform all or part of the Services. The Company will remain responsible for ensuring that the Services are carried out with reasonable skill and care.

15.2 These Terms and Conditions apply equally to any Services carried out by authorised subcontractors or agents on behalf of the Company.

16. Termination

16.1 The Company may terminate the agreement with the Customer immediately by notice if the Customer:

(a) Fails to make any payment when due;

(b) Commits a serious breach of these Terms and Conditions;

(d) Behaves in a threatening, abusive or unsafe manner towards the Company’s staff.

16.2 On termination, the Customer shall pay all sums due for Services already provided and for any costs reasonably incurred by the Company as a result of the termination.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

18.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

18.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.

18.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous agreements, understandings or arrangements, whether written or oral.

18.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.